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Frequently Asked Questions

While the average adult only gets 2-4 colds a year, children can average to 6-10 colds a year. That’s because children haven’t yet built up the immunity to viruses that adults have. Children are also exposed to a greater variety of illnesses at school, daycare and other social gatherings where other children are present.
Fever is associated with a wide variety of causes. Fever in children is most often due to bacterial or viral infections, such as the common cold, the flu, an ear infection, or sore throat. However, fever can also signal a serious infection or disease. You should consult your doctor with any questions.
There are a number of ways you can help your children feel better while they are sick. Medication is one option but there are other ways of comforting them that parents have used for generations:
  • Rest – make sure your child gets plenty of rest both day and night to help them recharge and get better faster.
  • Drink lots of liquids – make sure your child gets a lot of water and old fashioned orange juice throughout the day.
  • Moisten the air – use a humidifier or vaporizer around your child to moisten the air. This will also help ease their head and nasal congestion and coughing during the day and night.
  • Warm baths – draw a warm, soothing bath for them where they can rest and relax their muscles. The warm water and air will also help to clear their nasal passages.
  • TLC – sometimes the best medicine is just knowing your parents are there to take care of you, hug you and make you feel comforted. Spend time with your kids, cuddle with them and tell them stories of when you were sick ... let them know that feeling better is just a few days away.
Different medicines have different ingredients as well as different doses and concentrations. Always remember:
  • Different medicines come with different dosing devices such as droppers and cups — always use the dosing device which comes with the product you have purchased.
  • Always use these products according to the label instructions on the package and bottle.
  • Never give your child two or more medicines at the same time that have the same active ingredient.
  • Do not give adult-strength medicine to your child.
  • Only use the medicine that treats your child's specific symptoms.
  • Do not use these medicines to make your child sleepy.
If you ever have any questions about how or when to dose the product or which formula is right for your child, you should not hesitate to speak with your pediatrician, pharmacist or other healthcare professional.
Infants’ and Children’s Advil®, Children’s Robitussin®, and Children’s Dimetapp® are specially formulated for children, with specific dosing instructions based on a child’s weight and age. You should consult your doctor with any questions before giving any medication to your child. Sick Just Got Real™ provides a full line of products for you to choose based on your preferences and symptoms. Please visit the respective brand sites for each product for a complete listing and description of all products. You should consult your doctor with any questions before giving Infants’ and Children’s Advil®, Children’s Robitussin®, or Children’s Dimetapp® to your child.
Medicine is given an expiration date to assure quality of product. It’s important always to read the expiration date on your Infants’ and Children’s Advil®, Children’s Robitussin®, and Children’s Dimetapp® packages and on the bottle label. It’s not recommended you use medicine beyond its expiration date.
Sick Just Got Real™ products do not have directions or complete warnings for adult use. There are specific Advil®, Robitussin®, and Dimetapp® products labeled for use by adults and children 12 years of age and older.
Even though Infants’ and Children’s Advil®, Children’s Robitussin®, and Children’s Dimetapp® have child-resistant packaging on all of their products, it’s important to keep all medications out of sight and reach of children at all times. A few simple steps can help:
  • Make sure you store medicine in a locked cabinet out of the sight and reach of your children.
  • Never leave your medicine sitting out or in sight for them to reach it.
  • Get rid of your old medicine in a way your children cannot reach it.
  • Infants’ and Children’s Advil®, Children’s Robitussin®, and Children’s Dimetapp® may taste good but make sure your child knows that these products are medicine first – not candy. Help them understand that medicine is serious and should not be played with.
We want to help you protect your teenagers and young adults from the dangers of over-the-counter (OTC) and prescription medicine abuse. As parents, your role in this is very important. Click here to learn more about potential medicine abuse.
Yes, there is a potential for interaction with other medications. Speak with your child's healthcare provider before using any of our products together or with other medications.
You should consult your healthcare provider or doctor with any questions if the child develops an upset stomach or vomits.
Children and teenagers must not use aspirin for chicken pox, flu symptoms, or minor respiratory illnesses before a doctor is consulted about Reye's syndrome, a rare but serious illness associated with aspirin use for these illnesses.
As part of an ongoing commitment to help families and caregivers use pediatric cough and cold products responsibly, our brands are taking additional steps to promote the responsible use of their products. We have added wording on the label directing consumers not to use cough and cold products that contain antihistamines to make children sleepy.
You should consult with your doctor to answer any specific concerns with your condition.
Please feel free to contact us with your questions and comments. Call a customer service representative toll-free at: 800-882-3845 Monday-Friday, 9:00AM-5:00PM EST Write to us: PCH Product Information Pfizer Inc PO Box 1043 Kings Mountain, NC 28086